POSITION: Hotline Coordinator
SALARY STATUS: Non-exempt
FUNCTION: Under the direction of the Shelter Manager, and within the scope of the agency’s goals and objectives, the Hotline Advocate is responsible for the coordination of the agencies 24-Hour Crisis Line. The Hotline Coordinator Position requires a high volume of record keeping, quality control, case management, counseling and volunteer supervision.
HOURS/SCHEDULE: 37.5 hours per week. Monday – Friday May include evenings and/or weekends from time to time.
1. Coordinate and provide direct hotline services including crisis counseling, advocacy, and goal setting, using skills and language that is trauma informed and that reflects a strength-based advocacy approach. Coordinator will also be available for backup coverage as needed.
3. Assist with recruitment of applicants for the program including screening and selection process.
4. Meet face to face with survivors who are eligible for services and complete entering intake and assessment process
5. Assist with the development of a warm and positive environment that promotes client well-being.
6. Participating in shift change procedures by sharing and discussing with appropriate co-workers any client issues, information, concerns and hotline activity and call backs which need to be passed on before ending your shift.
7. Perform administrative tasks as-needed. Maintain accurate records, hotline data base compliance, development of written procedures, monthly program reports on activities, and tracking information.
8. Attend all meetings as required.
9. Demonstrate ability to be an effective team member by communicating openly and honestly, co-operating with other staff, demonstrating positive attitudes and working together to solve problems.
10. Demonstrate ability to work effectively under supervision by being open to feedback, reporting on activities as directed, staying within the job description, following through on suggestions, and addressing any problems or concerns you may have with your supervisor.
11. Other duties as assigned which may include but is not limited to: additional program activities, heavy cleaning, lifting, and organizing supplies.
12. Maintain personal work space and assist with maintaining shelter facility in a manner that complies with the agencies health and safety policies and standards.
QUALIFICATIONS: B.A. in social services, public health or related fields, and/or relevant experience and skills. Must possess awareness of women’s, teen’s, and children’s issues as well as the dynamics of domestic violence. Report writing experience, strong research, critical thinking and organizational skills required. Project management and coordination experience. Public relations and marketing skills are an asset. Be able to demonstrate ability to work alone or as part of a collaborative and with both professionals and grass roots community partners. Computer literacy, excellent written, and verbal communication skills required. Excellent time management skills. Experience in providing professional training. Provide proof of current California Driver’s license and reliable transportation.
House of Ruth, Inc. is an Equal Opportunity Employer
Please send resume and cover letter to:
Susie Salcedo at firstname.lastname@example.org